Frequently Asked Questions

Can I change my order?

Unfortunately, you cannot modify your order once it has been finalised.

Can I cancel my order?

Please email immediately quoting your order number.

Can I exchange my order?

We offer exchanges on merchandise but not for beer. Please contact us on with your order number and item you’d like to exchange or return. All items must be unworn and in their original condition.

How do I return my order?

Please send any merchandise unworn, in original packaging and with a copy of your order invoice, stating whether you’d like to return or exchange it. Upon receiving the item we will issue a refund or send a replacement. Please send to WBB Online Shop Returns, West Berkshire Brewery, The Old Dairy, Yattendon, RG18 0XT

How much do you charge for delivery?

We currently only ship to the UK and the standard courier delivery charge is £10.

If you live within 10 miles of the Brewery and spend £100 or more, we offer free delivery on Thursday or Friday. You will automatically be offered free delivery at checkout if your order and postcode meet the requirements. Please place all orders before 5pm on the Wednesday, to receive your beer before the weekend. Orders placed after 5pm on a Wednesday will not be delivered until the following Thursday/Friday.

Can I collect from the Brewery?

Absolutely! Just click brewery collection at the checkout.

Can I collect draught beer the same day?

Please call us on 01635 767090 with your order number, to confirm that we can fulfil your order on the same day.

When will my order arrive?

If you’ve chosen £10 courier delivery, you’ll receive your order within 2-5 working days after 48 hours processing. We do not deliver Sat-Mon. Any questions, please give us a shout on either 01635 767090 or email

If you’ve specified free delivery within 10 miles at checkout, and placed your order before 5pm on Wednesday, your order will be with you on either Thursday or Friday. If you are within the free delivery radius and spend over £100, you will automatically be offered free delivery at checkout. If you placed your order after 5pm on Wednesday, your beer will be with you the following Thursday or Friday. We cannot specify a particular time.


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