Frequently Asked Questions

Can I change my order?

Unfortunately, you cannot modify your order once it has been finalised.

Can I cancel my order?

Please email immediately quoting your order number.

Can I exchange my order?

We offer exchanges on merchandise but not for beer. Please contact us on with your order number and item you’d like to exchange or return. All items must be unworn and in their original condition.

How do I return my order?

Please send any merchandise unworn, in original packaging and with a copy of your order invoice, stating whether you’d like to return or exchange it. Upon receiving the item we will issue a refund or send a replacement. Please send to WBB Online Shop Returns, West Berkshire Brewery, The Old Dairy, Yattendon, RG18 0XT

How much do you charge for delivery?

We currently only ship to the UK and the standard delivery charge is £5. If your total order value is above £40 we offer free shipping.

Can I collect from the Brewery?

Absolutely! Just click brewery collection at the checkout.

Can I collect draught beer the same day?

Please call us on 01635 767090 with your order number, to confirm that we can fulfil your order on the same day.

When will my order arrive?

If you’ve chosen Free Delivery, you can expect your order in the next 2-5 working days. If you’ve chosen £5 courier delivery, you’ll receive your order on the date you have chosen. Any questions, please give us a shout on either 01635 767090 or email


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