This is an exciting phase of the Company’s development and the company is looking to recruit a Sales Administrator to assist the sales team to grow both the On Trade and Off Trade business.
You will be joining an entrepreneurial team who are passionate about their business and about their products and work hard for one another.
The WBB Personality
We all have individual personalities but, as a company, how do we want to be seen? Our company/brand personality helps define the way we behave and communicate. It includes 4 key characteristics and we encourage our employees to display these both internally and externally.
Location: Office Based
Reports to: Off Trade Sales Controller
Direct Reports: None
Contract: Full Time Mon – Fri, 9 – 5pm including lunch and flexibility required to fulfil role demands and support wider WBB team
Purpose of role: To support the Off Trade Sales Controller by managing the administration of the off trade and contract sales channels and driving growth for the WBB business.
Key Role activities / Responsibilities
Account order processing: Co-ordination and administration of supermarket orders placed through an Electronic Data Interchange, including booking delivery slots and generating invoices on a third-party supplier portal. You will work closely with the distribution team to ensure that all orders are captured and successfully delivered into depots, whilst maintaining an excellent service level.
Contract business processing: File and process contract brewing / packaging business administration. Must be confident to pick up with external and internal business partners on ensuring processes are met.
Working alongside the On Trade Sales Administrator:
Inbound Calls: Ensure existing customers are called on a weekly basis to take orders and encourage additional sales. Manage customer service calls and follow up on sales enquiries, liaising with other departments to ensure matters are dealt with swiftly and efficiently.
Outbound Calls: Manage your time to actively call lapsed and new customers and source leads for the sales team. Use the company system (Brewman or equivalent) to analyse customers buying patterns and encourage them to buy lapsed products.
Have an understanding of the company portfolio and be able to talk to customers about the WBB range, analysing and recommending what product would suit their outlet requirements.
Work with the Distribution Manager to ensure delivery routes are maximised daily.
Proactively create and design Mail Merges for customers to encourage additional sales, working with the sales team and the Marketing department on monthly content.
Be prepared to travel and attend events, if required, to represent the company in front of customers and consumers, alongside the Sales team.
Be a Brand Ambassador for WBB in front of customers, either on the phone or face to face.
Be aware of and feed back to the On Trade Sales Controller trends/comments from customers feedback, either for WBB or competitors.
o Relationship Building and Networking
o Planning and Organising
o Communicating Information
o Delivering Results and Meeting Customer Expectation
o Persuading and Influencing
You will be:
o Experienced in telesales, inbound and outbound
o Driven and results orientated with a desire to achieve (as an individual and a team)
o Skilled in sales and negotiations
o Great inter-personal skills;
o Energetic and focussed; Self motivated
o Have good communication skills with the ability to speak to others within the business, dealing with queries from external parties e.g. customers and buyers
o Team Player
o Entrepreneurial approach to overcoming obstacles
o Microsoft Office skills, in particular with Excel
o Willing to throw yourself into a varied and busy role;
o Flexible in your approach to managing your workload around busy periods and key deadlines;
Salary and benefits:
o Competitive salary, bonus scheme, and pension
o Beer allowance
o Training and development, supporting your individual career pathway
o A great place to come to work and be proud of; a beautiful brewery in the Berkshire countryside.
Please contact firstname.lastname@example.org to apply.